Support
Review Scout support
Last updated: September 15, 2026
Use the guidance below before contacting us. Review Scout keeps review research on your device; support does not need your Amazon password, cookies or full browser profile.
1. Pro activation
Use the license key from your Lemon Squeezy receipt in the extension settings. If activation fails, send the checkout email address and the exact error category or message. Never email the license key itself.
2. Reinstall and recovery
After reinstalling, enter the same license key again to recover Pro access. Restore your research from a manual JSON backup; license tokens are not included in backups.
3. Local data and exports
Products, reviews, analyses, comparison groups, notes and purchase baselines remain in Chrome extension storage on this device. Export a backup before uninstalling or clearing extension data.
4. Amazon page or parser problems
Amazon layouts and access conditions can change. Tell us the marketplace, whether the page was a product or review page, the visible error state and the extension version. Do not send Amazon credentials, cookies, a full browser profile or review exports unless you choose to share a redacted example.
5. Translation
Review Scout reuses translations provided by Amazon where available and keeps the original review beside the translated copy. If Amazon does not provide a translation, the original remains available.
6. Refunds and checkout
Payments and refunds are handled through Lemon Squeezy. See the refund page and the terms shown at checkout. We do not need your payment card details.
7. Contact
For questions, include only the minimum diagnostic details needed to reproduce the problem. Contact: gyuforge@gmail.com.